Order Tracking

Where’s your order? We’ve got you.

Once your ZALXNDRA piece begins its journey to you, we’ll keep you informed every step of the way.

Track a Shipment

Enter your order details

Order number Email address

Please enter both your order number and email address.

Track Order Your order number is in your confirmation email.

Tracking Your Order

• ·As soon as your order ships, you’ll receive an email with:
  • •Your tracking number
  • •The courier name
  • •A direct tracking link
• ·You can also track your order anytime using the link in your shipping confirmation email.

Didn’t Receive a Tracking Email?

• ·Check your spam or promotions folder
• ·Then email us at info@zalxndra.com with your order number, we’ll assist you right away

Shipping Time Estimates

• ·UAE: 2–5 business days
• ·GCC: 3–7 business days
• ·International: 7–14 business days
• ·Custom or made-to-order items may take longer, you’ll be notified accordingly

Concierge Orders

• ·If you're using our Concierge Service, our team will contact you directly to arrange:
  • •Private delivery appointment
  • •In-person handover & settlement (if applicable)
  • •Live updates via WhatsApp or phone
• ·For concierge delivery support, email us at concierge@zalxndra.com

Having Trouble?

If your tracking link shows a delay, a failed delivery attempt, or an unclear status, please don’t hesitate to reach out. We’ll coordinate with our courier partners and keep you updated.

📩 info@zalxndra.com  📞 +971 50 780 5590