Frequently Asked Questions
Still have questions? We’re here to help.
How can I place an order?
You can place your order directly on our website by selecting your desired item, choosing your size or variation, and completing checkout. You will receive a confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and secure digital wallets. We also offer in-person settlement for select high-value pieces as part of our ZALXNDRA Concierge Service. This includes private appointment delivery and payment upon handover, available by request within the UAE and select international cities. To inquire, please email concierge@zalxndra.com.
Can I cancel or change my order after placing it?
If your order has not yet been processed or shipped, we’ll do our best to accommodate changes. Email info@zalxndra.com as soon as possible with your order number.
Do you ship internationally?
Yes, ZALXNDRA ships worldwide from our UAE base. Delivery times and rates vary depending on your location and service level.
How long does shipping take?
Express services may be available at checkout. For time-sensitive orders, please contact info@zalxndra.com.
Will I be charged customs or duties?
International orders may be subject to local customs, import taxes, or VAT. These are the responsibility of the customer and are not included at checkout unless otherwise noted.
What is your return policy?
Eligible items may be returned or exchanged within 14 days of delivery. Items must be unused, unworn, and returned in original packaging with all tags and certificates.
Are there items that cannot be returned?
Yes. The following are final sale and non-returnable:
- ·Customized or engraved pieces
- ·Made-to-order or bespoke designs
- ·Gift cards and store credit
- ·Items marked as Final Sale
Exceptions apply if the item is received damaged or defective.
How do I request a return or exchange?
Email us at info@zalxndra.com with your order number and reason for return. We will respond with next steps and return instructions.
Are your products handmade?
Many of our pieces are handcrafted or hand-finished by skilled artisans. Slight variations are part of the character and integrity of our work.
How do I find my size?
Each product page includes a detailed sizing guide. If you're unsure, feel free to contact us for guidance, we’re happy to help.
How should I care for my ZALXNDRA pieces?
Avoid contact with perfumes, moisture, and harsh chemicals. Store in the original pouch or box. Visit our Care & Repair page for more details and maintenance support.
Do you offer private viewings or in-person service?
Yes. For select products, we offer a discreet Concierge Service, including:
- ·Private product viewings
- ·In-person hand delivery
- ·On-location payment settlement (UAE & select cities)
- ·Styling consultations
To request this service, email info@zalxndra.com.
I’m a content creator, do you work with influencers or stylists?
We do. If you have a thoughtful aesthetic and an engaged audience, we’d love to hear from you. Visit our Collaborate With Us page or email info@zalxndra.com.
Who do I contact for press features or editorial requests?
Please direct all media inquiries to info@zalxndra.com.
How do I get in touch with customer service?
Email us at info@zalxndra.com or call us at +971 50 780 5590. Hours: Sunday–Thursday, 10:00 AM – 6:00 PM (GST)
Can I reach you via WhatsApp?
Yes, WhatsApp support is available at +971 50 780 5590.
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