Privacy Policy

Last updated: July 24, 2025

ZALXNDRA (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or purchase from us — in accordance with data protection laws including the GDPR, CCPA, and other global standards.

If you have any questions or concerns, please contact us at info@zalxndra.com.

1. Information We Collect

a) Information You Provide

— Name, email, phone, billing/shipping address
— Payment information (handled securely via third parties)
— Login details if you create an account
— Communications, preferences, surveys, reviews

b) Automatically Collected Information

— IP address, browser type, device and OS
— Pages visited, time spent, and referral source
— Cookies and tracking data (see Section 7)

c) Information from Third Parties

— Social media (if you engage or log in via platform)
— Advertising or marketing platforms
— Payment processors or logistics partners

2. How We Use Your Information

We use your personal data to:

— Fulfill and manage orders
— Send transactional and shipping emails
— Offer customer support
— Customize and improve your site experience
— Send promotional communications (with consent)
— Prevent fraud and ensure platform security
— Meet legal or regulatory obligations

3. Sharing Your Information

We never sell your personal data. We may share it with:

— Service providers (e.g., Shopify, Stripe, DHL)
— Marketing platforms (e.g., Klaviyo, Meta, Google)
— Legal authorities if required
— Business successors in the case of merger or acquisition

All partners are bound by strict confidentiality and data protection obligations.

4. Data Retention

We retain personal data only as long as necessary to:

— Provide our services
— Satisfy tax, legal, and accounting obligations
— Offer customer and warranty support

Once data is no longer required, it is securely deleted or anonymized.

5. Your Rights

Depending on your location, you may request to:

— Access or correct your data
— Delete your data
— Object to or restrict certain processing
— Withdraw consent
— Transfer your data to another provider
— File a complaint with a privacy authority

Email us at info@zalxndra.com to exercise any of the above rights.

6. International Transfers

Our servers and service providers may be located in jurisdictions outside your own. When transferring personal data internationally, we use appropriate safeguards (e.g. Standard Contractual Clauses) to ensure your privacy rights are protected.

7. Cookies and Tracking Technologies

We use cookies and similar tools to:

— Remember user preferences
— Analyze site performance and traffic
— Deliver relevant marketing content

You can manage or disable cookies via your browser settings. Note that some features may not function properly without them.

Tools we use include:

— Google Analytics
— Meta Pixel
— Klaviyo tracking
— Shopify’s built-in tracking

8. Children’s Privacy

We do not knowingly collect personal data from children under 16. If you believe a child has submitted information, please contact us to have it removed.

9. Security

We use industry-standard measures to protect your data, including:

— SSL encryption
— Secure server infrastructure
— Role-based access control
— PCI-DSS compliant payment systems

However, no system is 100% secure. Use our site at your own risk.

10. Email Marketing and SMS

With your consent, we may send you promotional emails or SMS messages. You may opt out at any time by:

— Clicking “unsubscribe” in any marketing email
— Replying “STOP” to an SMS
— Emailing info@zalxndra.com

We comply with all applicable laws, including GDPR, CAN-SPAM, and UAE data regulations.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. For significant updates, we may notify you directly.

12. Contact Us

ZALXNDRA
📩 info@zalxndra.com