ZALXNDRA aims to transport your selected products to your preferred location and recipient quickly and in flawless condition. DHL and ZAJEL are the couriers we rely on for both domestic and international shipments to guarantee speedy delivery. We also offer insurance to safeguard your purchase while it is in transit.
If you haven't received an email with your tracking details, please contact us, and we will either track your shipment for you or provide a tracking number that you can use at www.dhl.com or www.zajel.com .
We store delivery information such as the recipient's name, location address, and contact number for delivery purposes only. We do not store any other identifiable personal information.
We endeavor to dispatch most orders within 7 business days or earlier, depending on dress specifications, credit card clearance, stock availability, location, address verification, shipping time, and item availability. If there is an unreasonable delay or items are out of stock, we will notify you via email or phone.
Our courier services, DHL and ZAJEL, transport our products to all countries. However, some items may be shipped on a DDU (Delivery Duties Unpaid) basis depending on the destination. This means that the customer is responsible for any duties and taxes incurred in the country of destination.
If you decline delivery, are unavailable or unable to receive your item despite reasonable attempts by the courier company, we will charge you for unpaid duties, taxes, and additional shipping costs, and your purchase will be returned to ZALXNDRA.
We offer free shipping for deliveries within the UAE, while international delivery fees will be indicated on the checkout page.
At ZALXNDRA, our ultimate goal is to ensure our customers' satisfaction. To make the shopping experience smooth and hassle-free, we recommend that our customers carefully review the detailed SIZING CHART before placing an order. If, for any reason, the purchased item does not fit properly, please email us at firstname.lastname@example.org within two business days of receiving your order, and include your Order number and sizing issue.
Our dedicated customer service team will get in touch with you promptly to discuss available size options. If the item is out of stock, we will provide a credit note that can be used on www.zalxndra.com within six months or issue a refund, whichever you prefer.
In case you are dissatisfied with your order, you may return your unused items within one week of purchase for a prompt exchange or refund. Please note that the full refund amount minus the shipping charge will be credited back to your account after we have received and inspected the merchandise. Also, the returned merchandise must be unused, unwashed, and have all the original packaging and garment tags attached. Items on sale or part of special promotions cannot be exchanged or refunded.
We do not accept any items that show signs of wear and tear, and such items will be returned to the customer. It is advisable to use reliable courier services like FedEX, DHL, or UPS for the returns and keep the proof of postage certificate, as we cannot be held responsible for any loss or damage during transit. Please note that the customer is responsible for the postal costs of returned goods, and we will reimburse them only in the case of damaged, faulty, or incorrectly supplied goods.
It is important to note that refunds for any purchase made through our website will be refunded to the original mode of payment.
To initiate a return, customers can email us at email@example.com with their Order ID and reason for the return. Once we receive the request, we will confirm and dispatch a courier to collect the items. Upon receipt and inspection of your returned item, we will notify you of its approval or rejection. If approved, your refund will be processed within 15 to 30 days, and a credit will be applied to your original method of payment. If you prefer, you can also contact one of our customer care representatives, whose contact details are provided below, for guidance through the return process.